Donor Services Team Manager

2 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $125,000
Role Summary

This position offers a unique opportunity to lead and manage a high-performing team delivering exceptional donor and surrogacy services across the country.

Key Responsibilities
  • Strategically oversee the operational efficiency, accuracy, and service delivery of the donor administration team.
  • Serve as a technical expert and escalation point for complex cases, complaints, and urgent operational needs.
  • Oversee donor workflow, database management, and compliance with ART legislation and internal protocols.
  • Coordinate import/export of donor gametes in line with national and international standards.
  • Develop and deliver training programs to enhance capability development across clinics and donor teams.
  • Promote continuous improvement initiatives, policy implementation, and strategic project delivery.
  • Foster strong stakeholder relationships with clinicians, patients, suppliers, and executive leadership.
  • Maintain performance metrics, support accreditation processes, and contribute to digital platform rollouts.
Essential Skills and Qualifications
  • Demonstrated experience in leading and managing teams within a healthcare or allied health environment.
  • Proven capability in managing departmental operations, including workflow optimisation, database management, policy implementation, and stakeholder engagement.
  • Able to ensure departmental compliance with regulatory requirements, internal protocols, and accreditation standards.
  • Strong interpersonal and communication skills to engage effectively with clients, patients, clinicians, internal departments, external suppliers, and executive leadership.
  • Proficiency in database systems, process mapping, and MS Office applications.
Benefits

This role offers a dynamic and supportive work environment, opportunities for professional growth, and the chance to make a meaningful contribution to a growing healthcare group.

Application Process

To apply, submit your application now by clicking the Apply button. Please include your resume and a cover letter briefly addressing the key criteria for the role.

Please note that applications will be progressed as received.

The organisation is an equal opportunity employer committed to diversity and inclusion.

  • Leading Donor Services Teams

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $150,000

    Donor Services Leadership OpportunityThis is a compelling chance to lead a high-performing team in donor services, fostering strategic oversight, operational excellence and team development.If you are an experienced healthcare operations professional with a passion for reproductive health and patient outcomes, this is a standout career move.Key...

  • Donor Team Service Leader

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTeamleader Full time $80,000 - $150,000

    Job Title:Donor Services Team LeaderKey ResponsibilitiesLeadership and Mentorship: Provide strategic guidance to the Donor Team, ensuring operational efficiency, accuracy and exceptional service delivery.Troubleshooting and Escalation: Serve as the technical expert and escalation point for complex cases, complaints and urgent operational needs.Donor Workflow...

  • Donor Services Team Lead

    1 day ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $140,000

    Job Summary:We are seeking a highly skilled and experienced leader to join our team as a Team Leader in Donor Services. This is a unique opportunity for an individual who thrives in a fast-paced environment, has exceptional management skills, and a passion for delivering high-quality services.Main Responsibilities:Leverage your expertise to lead and mentor a...

  • Lead Donor Services Manager

    7 days ago

    Brisbane, Queensland, Australia beBeeExpert Full time $98,765 - $123,456

    Donor Services ManagerThis is a high-level leadership role that oversees the delivery of exceptional donor services. The successful candidate will lead and mentor a team to ensure operational efficiency, accuracy, and service excellence.About the RoleLeadership: Lead and mentor the Donor Team to drive performance, compliance, and stakeholder...

  • Donor Service Manager

    4 days ago

    Brisbane, Queensland, Australia beBeeDonor Full time $96,144 - $144,864

    Strategic Leadership OpportunityWe are seeking a highly skilled and experienced leader to oversee our donor services team. In this role, you will be responsible for driving business growth, improving operational efficiency, and fostering a positive work environment.You will manage a high-performing team across multiple brands and ensure seamless service...

  • Strategic Team Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $114,089 - $155,249

    Job OpportunityThis role presents a unique chance to lead a team in delivering exceptional donor and surrogacy services.Key Responsibilities:Lead and mentor the Central Donor Administrators to ensure operational efficiency, accuracy, and service delivery excellence.Act as the technical expert and escalation point for complex cases, complaints, and urgent...

  • Strategic Donor Service Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDonor Full time $96,000 - $124,000

    Key Role SummaryThis strategic leadership position is pivotal in delivering high-quality donor services across national brands. The successful candidate will oversee team performance, ensure compliance with legislation and ethical standards, and foster strong relationships with stakeholders.">ResponsibilitiesOperational Leadership: Lead and mentor the...

  • Central Donor Team Lead

    1 week ago

    Brisbane, Queensland, Australia beBeeDonorLead Full time $120,000 - $160,000

    Job Title: Central Donor Team LeadThe role of Central Donor Team Lead is pivotal in delivering exceptional donor and surrogacy services.This position ensures the integrity and quality of donor programs through strategic leadership, operational efficiency, and exceptional service delivery.Responsibilities include leading and mentoring the Central Donor Team...

  • Central Donor Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia City Fertility Full time

    Position PurposeThe Central Donor Services Team Leader plays a strategic and operational leadership role in delivering exceptional donor and surrogacy services across City Fertility's national brands. With responsibility for team performance, compliance, stakeholder engagement and service innovation, this role ensures the integrity and quality of donor...

  • Central Donor Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia City Fertility Full time

    Position PurposeThe Central Donor Services Team Leader plays a strategic and operational leadership role in delivering exceptional donor and surrogacy services across City Fertility's national brands. With responsibility for team performance, compliance, stakeholder engagement and service innovation, this role ensures the integrity and quality of donor...