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Senior Director of Donor Services

2 weeks ago

Brisbane, Queensland, Australia beBeeDonor Full time $105,200 - $141,267
Job Title: Central Donor Team Leader

The role of the Central Donor Team Leader is pivotal in delivering exceptional donor and surrogacy services across national brands. This position ensures the integrity and quality of donor programs align with legislation and ethical standards.

  • Lead and mentor the Central Donor Team to ensure operational efficiency, accuracy, and exceptional service delivery.
  • Serve as a technical expert and escalation point for complex cases, complaints, and urgent operational needs.

Key Responsibilities:

  1. Oversee donor workflow, database management, and compliance with ART legislation and internal protocols.
  2. Coordinate import/export of donor gametes in line with national and international standards.
  3. Develop and deliver training programs to support capability development across clinics and donor teams.
  4. Drive continuous improvement initiatives, policy implementation, and strategic project delivery.
  5. Maintain strong stakeholder relationships with clinicians, patients, suppliers, and executive leadership.
  6. Monitor performance metrics, support accreditation processes, and contribute to digital platform rollouts.