Donor Engagement Coordinator
5 days ago
About the Role
This is a permanent full-time position based in North Ryde, Sydney. As a key member of the Donor Engagement Team, you will be responsible for:
- Providing exceptional donor engagement and administration support, including prompt and efficient handling of incoming enquiries and managing fundraising bulk email inboxes.
- Maintaining accurate and up-to-date supporter details in the CRM, ensuring seamless data entry and management.
- Enhancing supporter experience through personalized communications, including creating and sending letters to acknowledge donations, feedback about campaigns, and conducting thank you calls.
- Handling outgoing calls to gather donors' payment information or update contact details.
What We Offer
Dementia Australia is committed to making a difference in the lives of people affected by dementia. As a valued member of our team, you will have access to:
- Salary packaging options and employee support programs.
- Flexible working arrangements and a supportive work environment.
- Continuous professional development and paid study leave.
- Access to discounts and savings at over 450 retailers across Australia.
- Wellbeing programs and confidential counselling sessions.
About You
To be successful in this role, you will need:
- Previous experience in an administrative or coordination position.
- Strong customer service skills, with experience in telephone and email communication.
- Well-developed oral, written, and interpersonal skills.
- Experience with Microsoft suite and CRM-based systems.
- Excellent time management skills and the ability to work in a high-performance environment.
Our Culture
Dementia Australia is a values-driven organization, committed to making a positive impact in the lives of people affected by dementia. Our culture is built on three core values:
- We are aligned in our Purpose.
- We lead with our Head and Heart.
- We work together Collaboratively.
About Us
Dementia Australia is the national peak body and source of trusted information, education, and services for people living with dementia and their carers. We advocate for positive change and support vital research, enabling people to live well with dementia.
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