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Customer Experience Advocate
2 weeks ago
Key Role in Customer Experience
">The Customer Success Specialist is a pivotal position within our organization's Customer Experience Group, fostering engagement and connection between clients and the core of our business.
]This role involves identifying, supporting, and delivering exceptional experiences across our product suite through proactive, hands-on phone-based engagement with corporate clients.
]- Client Onboarding and Product Utilization Support
- Identifying Upsell and Cross-Sell Opportunities for Existing Clients
This specialist reports directly to our Manager, Customer Success and works closely with other teams to ensure their success.
]We provide businesses with access to unique data and innovative products, helping them manage commercial relationships, improve productivity, and reduce financial risk.
]Our platform offers a complete suite of credit reporting products and data insights covering the entire customer lifecycle.
]As we scale at pace, this is an exciting time to join our team and contribute to delivering exceptional customer experiences.
]This role requires strong communication and problem-solving skills, as well as a passion for delivering outstanding customer service.
