Customer Experience Advocate
6 days ago
About the Role:
We are seeking a skilled Communications Specialist to deliver an exceptional customer journey.
Key Responsibilities:
- You will be a voice for our customers, working with stakeholders across the business to advocate for solutions that drive great experiences.
- You will develop and deliver customer communication materials, such as price variations and contract renewals, using our tone of voice and defined customer journey.
- You will work alongside our in-house Studio team to bring our brand tone of voice and creative to our communications.
- You will have a critical eye and provide clear briefs and feedback to ensure high-quality comms.
About You and Your Experience:
As a motivated and down-to-earth person with a customer-centric mindset, you will thrive in this role, hitting the ground running in a busy and collaborative team environment.
Nice-to-Haves:
- Experience in a customer communications role, especially in a regulated industry like energy.
- Able to work collaboratively and build strong relationships with internal teams and external partners.
- Excellent editing skills and ability to provide clear feedback.
- Resourceful and able to solve problems or get access to information.
What's in it for you?
You will work in a fun and rewarding business that values its people and customers. We will support your growth and development, and offer a range of benefits to promote work-life balance.
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