Customer Experience Advocate

2 weeks ago


Melbourne, Victoria, Australia beBeeClaims Full time $60,000 - $80,000

We are seeking a Claims Consultant to join our team. The ideal candidate will be the voice representing our insurance partner, IAG.

As a Claims Consultant, you will play a crucial role in resolving major property damage claims, from natural disasters like flooding and fires to everyday claims and account upkeep with IAG.

This is an opportunity to build strong connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims.

You will be responsible for managing inbound calls, assessing each situation individually, and validating, assessing, and repairing property insurance claims.

The successful candidate will also be required to accurately document detailed customer interactions and process account information.

What We're Looking For:

  • A team player with excellent listening skills and the ability to engage in meaningful conversations with empathy and respect.
  • A passionate advocate for delivering outstanding service and making a positive impact.
  • An open-minded individual who is quick to learn new skills and implement them effectively.
  • A resilient and adaptable person who can handle challenges with a positive mindset.
  • A tech-savvy professional comfortable with multi-tasking and navigating various computer systems.
  • A proactive problem-solver with a focus on finding effective solutions.

Benefits include a flexible hybrid work model, regular coaching from leaders, and opportunities for growth and development.



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