Hotel Operations Manager

2 days ago

Cairns City, Queensland, Australia PULLMAN Full time
Executive Housekeeper

We are seeking a highly skilled Executive Housekeeper to lead our housekeeping team and maintain the highest standards of cleanliness and guest comfort across all guestrooms and public areas.

About the Role

This is a key leadership position that requires a strong focus on operational excellence, staff management, and customer satisfaction. The successful candidate will have at least 3 years of experience in the hotel industry, with a proven track record in managing rosters, controlling costs, and meeting budget and performance targets.

The ideal candidate will be proficient in Microsoft Office, Outlook, and Opera Cloud, and have excellent coaching, mentoring, and team development skills. They will also be culturally aware and able to collaborate across diverse teams.

Responsibilities
  • Lead and inspire the housekeeping team to maintain high standards of cleanliness in guestrooms and public areas.
  • Set and achieve productivity and expenditure targets in collaboration with the General Manager.
  • Recruit, train, and mentor housekeeping staff to build a motivated, skilled, and high-performing team.
  • Manage rostering, ensuring proper staffing levels are maintained, and oversee the accurate completion of timesheets.
  • Address guest complaints and ensure feedback is shared with the Front Office Manager.
  • Maintain accurate inventory of supplies, linens, and guest amenities.
  • Oversee laundering processes, ensuring quality and timely return of linen and uniforms.
Requirements
  • 3+ years of hotel industry experience, with a strong focus on leadership and operational excellence.
  • Proficient in Microsoft Office, Outlook, and Opera Cloud would be highly beneficial.
  • Skilled in coaching, mentoring, and developing high-performing teams.
  • Proven track record in managing rosters, controlling costs, and meeting budget and performance targets.
  • Culturally aware, with the ability to collaborate across diverse teams.
  • Flexible and available for a rotating roster, including weekends and holidays.
Additional Information

Pullman offers a competitive salary package, estimated to be around $70,000 - $90,000 per annum, depending on experience and qualifications. In addition to a comprehensive benefits program, you will also receive recognition of service anniversaries and Accor Tenure Milestones.

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