Customer Experience Team Member

1 month ago

Brisbane, Queensland, Australia Big Ass Fans Full time
About Us

We are Big Ass Fans, a company known for designing and manufacturing innovative fan solutions. Our products can be found in various settings, including commercial spaces, industrial warehouses, and residential areas.

Job Description

We are seeking an experienced Customer Experience Coordinator to provide technical support to our clients. This role involves resolving issues efficiently and effectively, ensuring a positive experience for our customers.

Responsibilities:
  • Liaise with clients, suppliers, and transport companies to build strong working relationships.
  • Process customer orders using multiple data programs.
  • Demonstrate professionalism when dealing with sensitive customer information.
  • Process account information, customer details, and other forms by resolving inconsistencies and reviewing data for errors.
  • Enter information into specific files or forms for recorded material.
  • Verify existing information and update accordingly within our CRM system.
  • Provide high-quality inbound and outbound client contact to our existing client base.
  • Handle incoming requests from customers promptly and thoroughly.
  • Gather customer information, assess needs, and accurately document interactions through case tracking.
  • Troubleshoot customer issues over the phone professionally.
  • Evaluate opportunities to drive process improvements that positively impact the customer's experience.
  • Organize warranty replacements and services.
Requirements:
  • Previous experience working in a Call Centre environment.
  • Experience using a CRM (Salesforce).
  • Knowledge of measurements, airflow, and ability to recommend BAF products based on this understanding.
About You

As a Customer Experience Coordinator at Big Ass Fans, you will enjoy excellent pay, career opportunities, and a challenging work environment. We value teamwork, professional growth, and maintaining a fun work-life balance. Our company offers rewards such as team lunches, social events, and a beer fridge, while also prioritizing safety protocols and adhering to OSHA and ISO 9001 standards.

Our estimated salary range is $80,000 - $100,000 per year, depending on location and qualifications.

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