Member Experience Specialist
3 weeks ago
About Heritage Bank
We are a member-owned bank passionate about providing exceptional experiences for our customers.
Role Overview
This role will be based at our Carindale Branch, where you will play a key part in delivering outstanding customer service and support to our members.
Your Key Responsibilities
- Assist members with their transactional needs and enquiries, ensuring accurate and timely resolution.
- Engage in needs-based conversations to find the right solutions for our members, building meaningful relationships and trust.
- Educate members on how to utilize digital and mobile banking tools to enhance their banking experience.
- Collaborate with your team to achieve strategic goals, contributing to a positive and inclusive work environment.
- Ensure accurate cash management and reconciliation, maintaining high standards of quality and attention to detail.
- Provide leadership support to the Branch Manager, demonstrating initiative and a willingness to learn and grow.
What You'll Need
To succeed in this role, you will require excellent communication skills, a genuine passion for helping others, and the ability to adapt to new systems and technology. Previous experience in a customer-facing role and knowledge of cash handling procedures would be highly regarded.
Why Work with Us?
We offer a range of attractive benefits, including career development opportunities, discounts on financial products and services, and a peer-driven recognition program. Our commitment to creating an outstanding working environment is reflected in our values of inclusivity, friendliness, and motivation.
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