Customer Experience Expert
5 days ago
Unlock a dynamic opportunity to enhance member satisfaction and drive business growth with Australian Retirement Trust as a Customer Experience Expert - Member Solutions.
About the Role
We are seeking an exceptional communicator to support our 2.3 million members across Australia, providing expert guidance on retirement savings and legislation enquiries.
As a key member of our Contact Centre team, you will empower individuals to maximise their retirement savings through empathetic listening, clear communication, and effective problem-solving.
Your primary responsibility will be to provide multi-channel contact including inbound and outbound calls, email, and live chat support to Australian Retirement Trust members, employers, and external financial advisors.
Key Responsibilities
- Supporting members with account, product, and legislation enquiries
- Providing General Advice where suitable
- Liaising with internal stakeholders to resolve complex member issues
- Collaborating with cross-functional teams to drive business growth and improve member experience
About You
To succeed in this role, you will require:
- A strong customer service background with experience in a similar industry
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- A willingness to learn and adapt to new technologies and processes
Benefits
- Competitive salary: AU$ 60,000 per annum (base salary)
- 14% superannuation contribution
- Ongoing training and development opportunities
- A supportive and inclusive workplace culture
What We Offer
Australian Retirement Trust is committed to fostering a diverse and inclusive workplace culture that values the perspectives and experiences of all employees. We believe that by embracing diversity, we can deliver exceptional member experiences and drive business success.
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