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Customer Engagement Director

2 months ago

Brisbane, Queensland, Australia Talent International Full time
About the Role

As a key member of the Talent International team, the Customer Engagement Lead will play a critical role in enhancing customer engagement, measuring and evaluating data, and utilizing collaboration tools to proactively lead and manage effective customer interactions.

Key Responsibilities
  • Develop and Implement Strategic Customer Engagement Frameworks
    • Design and implement strategic customer engagement frameworks across operational areas to drive business growth and customer satisfaction.
  • Facilitate Complex Data Delivery and Evaluation
    • Provide effective digital support to clients to resolve complex data delivery and evaluation challenges.
  • Negotiate and Problem-Solve
    • Negotiate and problem-solve to maintain positive relationships in a complex environment, ensuring accurate information is provided to inform executive leadership decisions.
  • Present Data and Analysis
    • Present relevant data and analysis to support business initiatives, including quarterly performance reviews.
  • Identify Strategic Engagement Issues
    • Identify strategic engagement issues and develop strategies that align with organizational needs while complying with legislative and policy requirements.
  • Coordinate Change Activities
    • Coordinate the implementation of change activities impacting corporate systems and services, developing strategies that effect change while maintaining service delivery.
About You

To excel in this role, you should demonstrate the following:

  • Strategic Thinking and Planning
    • Ability to think strategically, plan effectively, and contribute to improvements in customer engagement processes and practices, ensuring the achievement of organizational goals.
  • Relationship-Building Skills
    • Strong relationship-building skills through collaboration with team members, clients, and executive management.
  • Corporate Service Delivery
    • Proven experience in delivering a broad range of corporate services, often in environments with conflicting priorities and deadlines, while remaining adaptable to changing client requirements.
  • Communication Skills
    • Confident and clear communication skills, with the ability to consult, liaise, and negotiate effectively through structured written and oral communication.