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Front Office Guest Services Representative

2 months ago

Melbourne, Victoria, Australia Hyatt Full time

Overview

Connecting Through Care

At Hyatt, we are dedicated to creating a welcoming atmosphere for guests around the globe. We transform roles into careers, moments into memorable experiences, and journeys into lasting memories.

Become part of a team committed to making travel more personal, connected, and sustainable. Here, every role is significant, and your unique contributions are valued.

About Park Hyatt Melbourne:
Situated in the vibrant city center, Park Hyatt Melbourne is renowned for its elegant luxury and exceptional tailored service. With exquisitely designed accommodations, expansive event facilities, curated experiences, fine dining, and wellness offerings, we strive to create unforgettable moments for our guests.

Advantages of Employment:

  • Prestigious global hotel brand with opportunities for career growth
  • Complimentary and discounted stays at over 1000 Hyatt locations worldwide for you and your family.
  • Free meals during shifts
  • Discounts on food & beverage and wellness treatments
  • Reduced rates for onsite parking
  • Employee support program – access free, immediate, and confidential assistance for any work, health, or personal issues
  • Generous paid leave and holiday policies, including parental and wellness leave
  • 10% discount on NIB Health insurance

Role Responsibilities:

As a Guest Services Officer, you will play a vital role in ensuring exceptional customer service by efficiently managing the check-in and check-out processes for guests. Collaborating within a team of 12, you will assist the Front Office Manager in overseeing the daily operations of the hotel to fulfill our mission.

Key Duties Include:

  • Ensuring the Front Office operates smoothly and efficiently on a daily basis, including maintaining cleanliness
  • Managing all records related to guest arrivals and departures
  • Performing cashiering tasks as needed, including currency exchange, payments, and check-outs
  • Conducting tours of hotel rooms and suites for potential clients and guests
  • Addressing guest inquiries and requests while possessing comprehensive knowledge of Melbourne and its surroundings
  • Assisting in upholding a high level of security for guests, staff, and hotel property