Guest Service Representative

4 weeks ago


Melbourne, Victoria, Australia Accor Full time
Job Title: Guest Service Agent

Sofitel Melbourne On Collins is seeking an experienced Guest Service Agent to join our Front Office team.

About the Role

As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. You will be the first point of contact for our guests, and your warm and welcoming demeanor will set the tone for their stay.

You will be responsible for checking-in and checking-out guests, handling room assignments, and resolving any issues that may arise during their stay. You will also be responsible for providing information about our hotel and its amenities, as well as making recommendations for local attractions and activities.

Key Responsibilities
  • Provide exceptional service to guests, ensuring their stay with us is memorable and enjoyable
  • Check-in and check-out guests, handle room assignments, and resolve any issues that may arise during their stay
  • Provide information about our hotel and its amenities, as well as make recommendations for local attractions and activities
  • Work effectively as part of a team to ensure seamless service delivery
  • Meet and exceed guest satisfaction targets
Requirements
  • Minimum of 6 months experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Flexibility to work a rotating roster, including evenings, weekends, and public holidays
  • Opera PMS experience
What We Offer

Sofitel Melbourne On Collins offers a range of benefits and perks to our employees, including:

  • Competitive salary and benefits package
  • Opportunities for career development and advancement
  • Central location in Melbourne's CBD
  • Laundered uniforms
  • Complimentary hotel stay package for your work anniversary
  • Worldwide employee and family and friends benefits at Accor Hotels


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