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Payment Processing Specialist

2 months ago

North Geelong, Victoria, Australia Randstad Full time
Job Title: Payments Officer

Location: Geelong based

Employment Type: Contract role - Full time hours

Pay rate: $41/hr + super

Role Overview:

The Payment Officer is responsible for the timely and accurate processing of high-volume provider accounts and client reimbursements. This role entails providing first-call resolution and quality customer service to providers and clients through inbound and outbound calls.

Key Responsibilities:

  • Enter and update data into company systems, ensuring all records are current.
  • Process provider accounts and client reimbursements with precision.
  • Manage medical treatment costs to verify eligibility for the medical excess threshold.
  • Oversee the electronic data interchange (EDI) system, ensuring seamless payment processing for large providers.
  • Communicate directly with providers to resolve payment and data discrepancies.
  • Review and action business and system reports to meet payment targets.
  • Provide expertise in resolving complex account and data entry issues.
  • Participate in continuous improvement initiatives and special projects.

Problem Solving:

  • Rotate between data entry, payment processing, and problem-solving tasks, applying LEAN techniques.
  • Identify and implement process improvements to enhance data accuracy and payment efficiency.
  • Utilize inbound and outbound calls to support providers, clients, and internal stakeholders, reducing errors and resubmissions.

Customer Service:

  • Deliver exceptional customer service and first-call resolution through a dedicated accounts phone line.
  • Proactively address provider inquiries to expedite payments and resolve data entry issues.
  • Participate in regular call coaching to maintain high customer service and data accuracy standards.

Key Selection Criteria:

  • Strong data entry speed is essential for the role.
  • Relevant tertiary qualifications in business, administration, finance, or related fields.
  • Experience in high-volume data entry and account processing with a focus on accuracy.
  • Strong problem-solving skills with the ability to identify and resolve root causes promptly.
  • Expertise in using relevant systems, including AVANTI, CPS, and MS Office programs.
  • Demonstrated ability to provide quality customer service in a fast-paced environment.