Customer Success and Administration Specialist

7 days ago


North Geelong, Victoria, Australia Aspire Software Full time
Customer Success and Administration Specialist

Forms Express is a leading fintech company providing comprehensive revenue solutions tailored for local government clients. We specialize in streamlining financial processes, offering a full suite of services from invoicing and payment processing to customized forms and digital solutions.

We are seeking an enthusiastic and detail-oriented Customer Success and Administration Specialist to join our dynamic team. You will play a key role in supporting local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless service delivery.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information
  • Assist local government clients with their needs, including product information, order status updates, and issue resolution
  • Manage customer jobs and processes, ensuring all tasks are completed efficiently and to the customer's satisfaction
  • Provide first-level technical support to customers, troubleshooting common issues
  • Collaborate with the operations team to coordinate service delivery and address any operational issues impacting customers

Requirements:

  • Diploma or degree from a TAFE institution or a Bachelor's degree in a relevant field such as Business, Communications, or Information Technology
  • Previous customer success experience is a plus but not required. We welcome fresh graduates eager to start their career
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a team-oriented environment
  • Proficiency in Microsoft Office Suite and familiarity with CRM software is a bonus

What We Offer:

  • Competitive salary and benefits in line with experience
  • Comprehensive training and ongoing support to ensure your success
  • Opportunities for career growth and advancement within the company
  • A positive and collaborative work environment


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