National Service Director

2 days ago

Sydney, New South Wales, Australia A.I.R Recruitment Full time
Role Overview

We are seeking an experienced National Service Director to oversee our national service operations, drive customer satisfaction, and optimize service delivery across Australia.

Key Responsibilities
  • Establish and implement national service goals, objectives, and strategies in alignment with our overall vision.
  • Develop and maintain comprehensive service policies and procedures to ensure efficient and effective service delivery nationwide.
  • Lead the national service team, providing guidance, coaching, and support to ensure optimal performance.
  • Evaluate national service operations regularly to identify areas for improvement and implement necessary changes.
  • Collaborate with internal stakeholders to ensure a seamless customer experience.
  • Monitor and analyze national service performance metrics, such as customer satisfaction, response time, and resolution rates.
  • Identify trends and customer needs to proactively address issues and develop strategies for enhancing service offerings.
  • Build and maintain strong relationships with key customers, addressing their service concerns and ensuring their satisfaction.
  • Collaborate with suppliers and vendors to ensure the availability of necessary resources and support for national service operations.
  • Stay up-to-date with industry trends, advancements, and best practices in service management, incorporating them into our national service strategies.
  • Prepare and present regular reports on national service performance, highlighting achievements, challenges, and proposed solutions.
Requirements
  • Degree in business administration, management, or a related field.
  • At least 5 years of experience in service management, preferably in a national or regional capacity.
  • Proven leadership and people management skills, with the ability to motivate and develop a high-performance team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal teams and external stakeholders.
  • Analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • In-depth knowledge of service management best practices, tools, and techniques.
  • Proficient in using Service Management software (e.g., NetSuite) and other relevant technology platforms.
  • Strong business acumen and understanding of financial principles related to national service operations.
What We Offer
  • $150,000 + superannuation package.
  • $15,000 car allowance.
  • Incentive bonus.
  • Full-time permanent role.
  • Opportunity for career progression, training, and development.

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