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Key Holder

2 months ago

Melbourne, Victoria, Australia Talbots Full time
About the Role

We are seeking a highly motivated and customer-centric Key Holder - Omni Specialist to join our team at Talbots. As a Key Holder - Omni Specialist, you will play a critical role in driving business forward, creating exceptional customer experiences, and enabling others on the team to build enduring relationships with our customers.

Key Responsibilities
  • Drive the business forward specifically as it relates to Omni, operational activities, and store systems.
  • Create exceptional customer experiences and enable others on the team to build enduring relationships with our customers.
  • Responsible for completing and leading all OMNI duties, including Direct Fulfillment, BOPIS, BOPAC, Ship to Store, Transfers, MOS, and Damages.
  • Work closely with MM/GM/SM/OM to determine and complete daily and weekly priorities.
  • Participate in visual merchandising activities and Store Sets.
  • Responsible for all shipping, receiving, and backroom activities, including receiving and processing freight, ensuring an efficient and timely flow of merchandise, and maintaining a clean, neat, and organized backroom.
  • Assist in facilities management as needed.
  • Be proficient with all aspects of Order from Store system and assist team members as needed.
  • Protect company assets and assist in maintaining a safe work environment.
  • Complete other duties as assigned, including Physical inventory, supply orders, and maintenance.
Requirements
  • Customer-centric and understands the importance of creating an exceptional customer experience.
  • Expeditious in ability to take initiative with limited direction.
  • Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team, and thrive in a team environment.
  • Demonstrates excellent verbal communication skills and a high level of integrity.
  • Possess the technological competency to navigate a computer/iPad/handheld system.
  • Have strong organizational skills and the ability to multi-task in a fast-paced, ever-changing environment.
  • Able to work cooperatively in a diverse work environment.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product, as well as lift, carry, and move at least 55 lbs.
  • Able to work a flexible schedule based on the needs of the business, including evenings, weekends, and holidays.
  • Have open availability of (15 to 20) hours per week.