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Customer Experience Specialist
2 weeks ago
The Product Guide plays a key role in delivering exceptional customer service and creating a memorable brand experience.
This includes fostering connections with guests, providing product education, processing purchases, and supporting warranty claims or damaged goods.
Key responsibilities include:
- Supporting in-store events, inventory counts, replenishing products, and maintaining a clean and organized store environment.
- Providing feedback and suggestions on merchandising to enhance the guest experience and sales.
- Collaborating with team members and leaders in an open and positive way to deliver best-in-class experiences.
- Building a strong understanding of products and seamlessly incorporating this knowledge into guest interactions.
As a brand ambassador, the Product Guide elevates the guest experience by embodying company values and promoting its culture.
Required Skills and Qualifications:- Two or more years of retail sales experience.
- Passion for delivering exceptional customer service.
- Ability to work independently and collaboratively, balancing autonomy and teamwork.
- Outstanding verbal and written communication skills.
- Self-motivation, problem-solving abilities, and adaptability in ambiguous situations.
By joining our global business, you become part of a company with great career pathways and opportunities across multiple brands.
We foster a culture of inclusivity, where voices are heard, people are seen, and values are respected.
