Customer Service Support Specialist

3 days ago

Chatswood, Australia TQSolutions Full time

About Sennheiser

We live and breathe audio. We are driven by the passion to create audio solutions that

make a difference. The business with consumer devices such as headphones, soundbars

and speech-enhanced hearables is now operated by Sonova Holding AG under the license

of Sennheiser.

With the well-known Sennheiser brand, the company stands for premium quality in the

field of audio products. In order to remain among the best in its field, Sonova Consumer

Hearing is always on the lookout for outstanding talent for the Sennheiser brand.

About the Role

The responsibility of the Customer Service - End User Support Specialist, is to increase

customer satisfaction and retention by providing customers with excellent response to

their enquiries. Duties include building rapport and collaborative relationships with

customers and helping them with their issues around device set up.

About You

This role is ideal if you are a keen audiophile.

**You will require**:
A strong customer focus

Customer service/call centre experience

Common sense and the demonstrable ability to problem solve and trouble shoot

Good time management

Competency with MS Office 365

A competitive salary package is on offer.

You will have access to latest Sennheiser product portfolio, the employee benefits program, an amazing team and culture, and a platform for potential future growth. Full product training will be provided.

If you are seeking new challenges and would love to be part of a highly motivated team in an established and growing environment, then this could be the role for you.

If you require further information please contact Nicole Thorpe

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