Global Customer Experience Specialist
7 days ago
This position offers an exciting opportunity to join a global business as a key member of our customer relations team.
Responsibilities include responding to consumer inquiries in a timely manner, ensuring full case responsibility until resolution, and liaising with cross-functional teams for escalations and continuous improvement.
- Proactively identify and analyze issues and trends using real-time data to formulate response plans.
- Maintain accurate records of standard consumer contacts.
The ideal candidate will have experience in customer service roles, excellent communication skills, and strong time management abilities.
Key Qualifications- Customer service background.
- Calm under pressure with excellent communication and influencing skills.
- Strong problem-solving skills with the ability to follow up on queries and escalations.
We offer a competitive benefits package, including 5% annual bonus, discounts on select products, and generous leave options. Our commitment to sustainability and innovation makes us a leader in the industry.
PepsiCo fosters a culture of inclusivity and diversity, providing opportunities for growth and development. Join our team and be part of shaping the future of food and beverages.
- Apply now and take the first step towards an exciting career.
- Interviews and skills evaluation.
- Online assessment process.
- Background checks.
We strive to create an inclusive environment and encourage applicants with diverse backgrounds to apply.
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