Customer Experience Specialist

6 days ago

Chatswood, Australia beBeeService Full time $80,000 - $100,000
Job Overview

Getinge is driven by the belief that everyone deserves access to quality healthcare. We are a global leader in medical technology, providing innovative products and solutions that enhance clinical outcomes and streamline workflows.

We are seeking a Service Coordinator to join our Service Team on a 24-month fixed term contract. This role will involve coordinating preventative and corrective maintenance, managing service contracts, and ensuring all work is allocated to the right Field Service Engineers (FSEs).

Key Responsibilities
  • Answer customer calls, register requests, and create service work orders.
  • Assign, schedule, and dispatch FSEs using service management systems.
  • Monitor work in progress, reconcile FSE hours, and support payroll processes.
  • Prepare quotes for time & materials, preventative maintenance, and renewals.
  • Manage service order closures, purchase requisitions, and customer follow-ups.
  • Ensure compliance with quality, safety, and environmental standards.
  • Collaborate with internal teams to deliver exceptional customer service.
Requirements
  • 1–2 years' experience in a service coordination or customer service role (experience with SAP highly regarded).
  • Strong technical acumen and ability to prioritise tasks effectively.
  • Advanced skills in MS Office, with efficient data entry and system use.
  • Excellent communication, organisation, and interpersonal skills.
  • A proactive, team-focused approach with the ability to work under pressure.
  • Previous experience in a healthcare or medical technology environment (desirable).
What's in it for you
  • Opportunity to be part of a leading health tech company – delivering excellence in quality healthcare solutions.
  • Ongoing development - Help you be the best you can be by investing in your professional development.
  • Part of a fantastic team culture – let's celebrate your successes.
  • Provide the flexibility you need to do your best work and support your holistic wellbeing – be part of a progressive network.
  • Career growth – global & local opportunities.
  • Compensation & benefits – Paid parental leave & competitive salary packages.

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

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