
Customer Experience Specialist
7 days ago
We are seeking a skilled professional to fill the role of Consumer Relations Coordinator. As a key member of our team, you will be responsible for ensuring positive consumer experiences with our company. This includes responding to all consumer queries and complaints regarding our products and promotions in a timely and effective manner.
You will work closely with cross-functional teams to resolve escalations and drive continuous improvement. Additionally, you will proactively identify and analyze issues and trends using real-time data to formulate response plans.
This is an exciting opportunity to join a global FMCG company with iconic brands like Doritos, Gatorade, Pepsi Max, and more. You will be part of a dynamic team that values career growth, employee recognition, and sustainability.
- Strong customer service experience
- Excellent communication and influencing skills
- Ability to remain calm under pressure
- Strong problem-solving and time management skills
We foster innovation and empower employees to make a meaningful impact through our commitment to sustainability initiatives like EV chargers, net-zero energy efficiency, and hydro trucks. We also offer a competitive benefits package, including 5% annual bonus, discounts on Scoopon and Luxury Escapes, generous leave options, Lease Plan, and Health & Wellness programs.
We are dedicated to shaping the future of food and beverages with a focus on sustainability.
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