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Director of Customer Success ANZ

2 months ago

Sydney, New South Wales, Australia Okta, Inc. Full time

About the Role

We are seeking an experienced Customer Success Leader to join our ANZ team at Okta, Inc. As a key member of our leadership team, you will be responsible for driving customer success and growth in the ANZ region.

Key Responsibilities

  • Lead a team of Customer Success Managers to deliver exceptional customer experiences and drive customer retention and growth.
  • Develop and execute strategic plans to drive customer success and growth in the ANZ region.
  • Build and maintain strong relationships with key stakeholders, including customers, sales teams, and other functional teams.
  • Collaborate with cross-functional teams to identify and address customer needs and pain points.
  • Develop and implement processes and tools to improve customer success and efficiency.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.
  • Stay up-to-date with industry trends and developments to ensure Okta's customers are well-positioned for success.

Requirements

  • 10+ years of experience in customer success, leadership, or a related field.
  • Proven track record of driving customer success and growth in a fast-paced, dynamic environment.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze data and develop insights to inform business decisions.
  • Experience working with cloud-based software and Identity and Access Management (IAM) solutions.
  • Strong understanding of the ANZ market and customer needs.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading technology company and make a meaningful impact on the industry.