Director of Customer Success ANZ

3 days ago

Sydney, New South Wales, Australia Okta, Inc. Full time
Customer Success Director ANZ

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

The Opportunity

We are looking for an experienced leader for our ANZ Customer Success team who is passionate about technology, strategic problem-solving, and providing thought leadership to help our customers on their Identity journey.

You are a continuous learner, building your product and industry knowledge. You are also excellent at building executive-stakeholder relationships. Although your duties are to lead the team, you must have been an Individual contributor CSM to qualify for this leadership role.

Key Responsibilities
  • Build and lead a diverse and highly skilled team, coaching and nurturing team members to ensure their personal and professional growth.
  • Develop a vision and pivot the team in the direction required by our constantly evolving customer environment.
  • Hold strategic customer relationships and be a thought leader in the public space on Identity.
  • Build and maintain customers' success playbooks that guide our team to produce high-quality outputs.
  • Scale our impact on the team by leveraging your data and insights and utilising innovative tools and processes to improve our customer engagements continuously.
Requirements
  • Tenured experience leading and developing teams, with a focus on fostering growth and collaboration.
  • Excellent verbal and written communication skills.
  • Proven track record of solutions-focused strategic thinking with the ability to act tactically in a high-velocity, agile company.
  • Demonstrable skills in leadership and influencing senior stakeholders.
  • Ability to analyse and interpret data insights to guide the team on becoming a trusted advisor on the customer's journey.
  • Experience driving customer retention and/or growth within a high-growth company.
  • Demonstrated success in a CSM role working with a broad range of customers, who varied in size/complexity and across industry verticals.
  • Experience with leading people, with strengths in mentoring and coaching.
  • Demonstrable experience in attracting, building and coaching high-performing teams.
  • Strong interpersonal skills and proven ability to build relationships at all organisational levels and across regions.
What We Offer
  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organisation is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live.

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