Care Coordinator

6 days ago


Bella Vista, New South Wales, Australia Kincare Full time
About the Role

We are seeking a highly skilled Care Coordinator to join our team at KinCare. As a key member of our service delivery team, you will play a critical role in ensuring the smooth operation of our in-home care services across NSW and ACT regions.

Your primary responsibility will be to plan and coordinate HCW rosters, ensuring that our customers receive the highest level of care and service. You will be the vital link between our customers and in-field workers, communicating regularly to optimize and deliver on our promises.

Key responsibilities include:

  • Ensuring rosters are aligned to SCHADs Award regulations.
  • Optimizing all Home Care Worker rosters for maximum efficiency.
  • Matching customer service requirements with the relevant skills and experience of our field team.
  • Swiftly resolving last-minute changes to schedules through effective communication and influencing skills.
  • Collaborating with other teams to ensure seamless service coordination.

This is a full-time, 10-month secondment opportunity with flexible working arrangements. While there are options to work from home, you may be required to work from a KinCare office at times. The role involves working a standard 7am-3:30pm shift.

About You

We are looking for a candidate with:

  • Demonstrated experience in rostering/scheduling/logistics methodology across multiple locations in a service delivery environment.
  • A strong phone manner and ability to remain calm and professional under pressure.
  • A positive attitude and customer service focus.
  • Ability to problem-solve and think on your feet.
  • Demonstrated experience engaging with stakeholders at all levels.
  • Strong communication and influencing skills.
  • Ability to work under pressure and juggle multiple priorities.
  • Previous experience with Skedulo or other rostering systems is preferred.

Please review the job description carefully and seek endorsement from your current manager before submitting your updated CV. A position description and salary bandings will be discussed later in the recruitment process.


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