**Scheduler - Operations Coordinator**

2 months ago


Bella Vista, New South Wales, Australia Kincare Full time
About the Role:

As a Scheduler at KinCare, you will play a pivotal role in ensuring the seamless delivery of our home care services to our valued customers. In this role, you will schedule home care services and plan rosters for our care workers across a large geographical region. You will be the important link between our customers and care workers, maintaining regular phone communication to ensure optimization and fulfillment of our services.

**Key Responsibilities:**

  • Ensure adherence to regulatory requirements and industry standards.
  • Maximize the efficiency of our care worker rosters, ensuring optimal resource allocation and minimizing costs.
  • Match care workers to appropriate services based on their skill set and expertise.
  • Swiftly resolve last-minute changes to schedules by leveraging effective communication and influencing skills.
  • Work closely with other teams to ensure efficient and effective service coordination.
  • Proactively identify recruitment needs within your allocated region.

About You:

We are seeking a highly skilled and experienced professional to join our team as a Scheduler. The ideal candidate will have:

  • Demonstrated experience in workforce planning and service delivery across multiple locations.
  • A strong phone manner and ability to remain calm and professional at all times.
  • A positive attitude and customer service focus.
  • Ability to problem solve and think on your feet.
  • Demonstrated experience with engaging with stakeholders at all levels.
  • Strong communication and influencing skills.
  • Ability to work under pressure and manage multiple priorities.
  • Previous experience with scheduling software and systems is preferred.

About KinCare:

Kincare is a leading provider of home care services, dedicated to enabling elderly Australians to remain living safely in their homes for as long as they wish. Our vision is to provide high-quality care and support that empowers our customers to live the life they choose. We prioritize work-life balance and offer flexibility to ensure our team members thrive personally and professionally.

We are committed to creating a positive and supportive work environment, where our employees feel valued and empowered to make a difference in the lives of our customers.



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