Care Coordinator

2 days ago


Bella Vista, New South Wales, Australia Care Connect Full time
About the Role

The Allocations & Service Coordinator plays a vital role in the Direct Care Services team at Care Connect. This dynamic position involves coordinating client services, ensuring a high level of customer satisfaction through responsive, friendly, and professional interactions.

Key Responsibilities
  • Coordinate client services, prioritizing customer satisfaction and ensuring timely responses to enquiries.
  • Manage care worker schedules, minimizing travel time and ensuring adequate coverage.
  • Process ad hoc daily change requests from clients or care workers, maintaining a high level of accuracy and efficiency.
  • Meet KPIs on rostering efficiencies, continuously improving processes to enhance service delivery.
  • Communicate service changes to clients, ensuring clear understanding and minimizing disruptions.
  • Support the Team Leader as required, contributing to the team's success and growth.
Requirements
  • Minimum 2 years' experience in rostering or scheduling, preferably in the Aged Care sector.
  • Previous experience with Skedulo system is highly desirable.
  • Exceptional customer service and interpersonal skills, with the ability to build strong relationships with clients and care workers.
  • Strong time management and organizational skills, with a focus on accuracy and attention to detail.
  • Ability to communicate effectively, both verbally and in writing, with a warm and helpful demeanor.
  • Strong problem-solving and negotiation skills, with the ability to work under pressure and meet deadlines.
What We Offer

Care Connect is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. As a not-for-profit organization, we offer a competitive salary and a range of benefits, including NFP Salary Packaging and Meals & Entertainment packaging. We prioritize work-life balance, with flexible working arrangements and a passionate team dedicated to delivering exceptional care services.


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