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Care Coordinator

2 months ago

Bella Vista, New South Wales, Australia Care Connect Full time
About the Role

Care Connect is seeking a highly skilled and detail-oriented Allocations and Service Coordinator to join our Direct Care Services team. As a key member of our team, you will be responsible for coordinating client services, demonstrating exceptional customer service, and ensuring the efficient scheduling of care workers.

Key Responsibilities
  • Coordinate client services, providing a high level of customer service and ensuring timely responses to client inquiries
  • Manage care worker schedules, ensuring that all planned leave is accounted for and travel time between shifts is minimized
  • Process ad hoc daily change requests from clients or care workers
  • Achieve KPIs on rostering efficiencies
  • Communicate service changes to clients
  • Assist the Team Leader as required
Requirements
  • Minimum of 2 years' experience in rostering or scheduling in the community or aged care sector
  • Previous experience using the Skedulo system is highly desirable
  • Exceptional customer service and interpersonal skills
  • Strong time management and organizational skills
  • Ability to communicate effectively with clients and care workers
  • Strong attention to detail and accuracy
  • Experience with Microsoft Office and other systems
  • Demonstrated high-speed data entry skills
  • Ability to problem-solve and negotiate under pressure
What We Offer

Care Connect is committed to providing a supportive and inclusive work environment. As a not-for-profit organization, we offer a competitive salary and a range of benefits, including NFP Salary Packaging and Meals & Entertainment packaging. We also prioritize work-life balance, offering flexible working arrangements and a caring, understanding work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.