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Strategic Partnerships Loyalty Manager
2 months ago
The Strategic Partnerships Loyalty Manager plays a crucial role in discovering and integrating new partnerships that yield commercial advantages. Collaborating closely with various internal teams, the objective of this position is to rapidly expand the portfolio of external partnerships. This role requires the assessment, development, and management of commercial relationships with external entities to enhance market value within the Customer Loyalty program.
The ideal candidate will possess a background in partnership management, exceptional communication and interpersonal abilities, along with a comprehensive understanding of the commercial loyalty partnerships landscape.
Key Responsibilities:
Customer Loyalty Strategy Development
Advocate for the Customer Loyalty value proposition Facilitate the onboarding and ongoing support of new partners Align collaborative initiatives with the Customer Loyalty strategy to ensure successPartner Relationship Management
Cultivate and sustain robust partner relationships Address and resolve conflicts and challenges within partnerships Work in conjunction with sales and marketing teamsPerformance Monitoring and Trend Analysis
Monitor industry loyalty trends and competitor activities Evaluate and report on partner performance using key performance indicatorsStrategic Planning and Innovation
Plan and assess new initiatives in collaboration with business leadership Ensure that key stakeholders are informed about partner objectives Stay informed on industry trends and digital advancementsQualifications:
Bachelor's degree in business or a related discipline 3-5 years of experience in commercial partner management or sales Familiarity with fundamental marketing principles for co-promotions Knowledge of loyalty concepts is advantageous but not essential Awareness of the current loyalty market, including key players and programs, particularly in retail, travel, financial services, and utilities Understanding of loyalty coalition mechanisms, analytics, and ROI strategies Solid grasp of loyalty programs and core loyalty principles (reward mechanisms, member engagement strategies, program optimization, etc.)Benefits:
Inclusive company culture that fosters a unique team environment Personalized Learning & Development pathways available Exclusive employee discounts through a dedicated portal with over 350 leading retailers, health and wellness offers, financial planning assistance, and more Travel discounts for you and your family, including flights, accommodations, tours, and insurance Flexible working arrangements available during business hours Opportunities for career advancement within a global network of brands Access to exclusive health insurance discounts for you and your family Support for mental health through an Employee Assistance Program Participation in regular social events and awards nights, with opportunities to attend global conferences Engagement in corporate social responsibility initiatives, including volunteering and fundraising efforts Commitment to sustainability and environmental protection as a leading travel groupOur Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies.
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