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Customer Support Specialist

2 months ago

Sydney, New South Wales, Australia Tyro Payments Limited Full time
About the Role

We're seeking a highly skilled and empathetic Customer Support Specialist to join our team at Tyro Payments Limited. As a key member of our support team, you will be responsible for providing exceptional customer service to our healthcare clients, ensuring their experience with our payment solutions is seamless and efficient.

As a Customer Support Specialist, you will be the primary point of contact for our clients, handling a high volume of support queries via phone, email, and live chat. You will be required to troubleshoot technical issues, educate clients on our products and services, and resolve complaints in a professional and efficient manner.

We're looking for someone with excellent communication skills, a passion for customer service, and the ability to work in a fast-paced environment. If you're a team player with a positive attitude and a willingness to learn, we'd love to hear from you.

Key Responsibilities
  • Provide exceptional customer service to our healthcare clients via phone, email, and live chat
  • Troubleshoot technical issues and resolve complaints in a professional and efficient manner
  • Educate clients on our payment solutions and services
  • Work closely with our design and development teams to ensure our products meet user expectations
  • Assist with support documentation, processes, and FAQs to improve support efficiency
What You'll Bring
  • Excellent communication and interpersonal skills
  • Passion for customer service and a willingness to learn
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Previous experience in customer support or a related field
  • Empathy and the ability to understand client issues
Perks and Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Flexible working hours and remote work options
  • Learning and development opportunities
  • 16 weeks paid primary carers leave
  • 12 weeks paid secondary carers leave
  • Annual team-based volunteer day
  • Novated leasing and social events