Highly Skilled IT Helpdesk Specialist

5 days ago

Melbourne, Victoria, Australia beBeeHelpdesk Full time $55,000 - $88,000
Job Overview

We are seeking a highly skilled L1 and L2 IT Helpdesk Specialist to join our team. This is an exciting opportunity for a motivated individual to contribute to the delivery of exceptional IT support services.

The successful candidate will be responsible for providing timely and effective resolutions to first-line issues, as well as assisting with some second-line problems. They will also manage and administer Active Directory and Microsoft Entra ID, support the Microsoft environment, and perform IT hardware and software installations.

This role offers a range of challenges and opportunities for growth and development. If you are a skilled IT professional with a passion for delivering outstanding customer service, we encourage you to apply.

Key Responsibilities
  • IT Support: Provide timely and effective resolutions to first-line issues, including troubleshooting and resolving technical problems.
  • Active Directory Management: Manage and administer Active Directory and Microsoft Entra ID.
  • Microsoft Environment Support: Support the Microsoft environment, including addressing general technical needs and challenges.
  • IT Hardware and Software Installations: Perform IT hardware and software installations.
Required Skills and Qualifications
  • Degree in IT or Equivalent Professional Experience: A degree in IT or equivalent professional experience is required.
  • IT Helpdesk Experience: Approximately 2+ years of 1st line L1 IT Helpdesk experience is required.
  • Complex Problem-Solving Skills: The ability to resolve complex technical problems is essential.
  • Excellent Communication Skills: Excellent written and verbal communication skills are required.
  • Customer Service Focus: A strong customer service focus with a

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