IT Helpdesk Support

2 weeks ago

Melbourne, Victoria, Australia DWS Full time $60,000 - $80,000 per year

DWS are seeking a full time IT Helpdesk Support specialist to join out national internal IT function.
We are looking for someone who with around 2 years of L1 helpdesk experience - some L2 exposure would be beneficial, but is not required

You'll need to be very self-motivated and keen work in a fast paced, stimulating, and challenging corporate environment. With strong organisational skills and an extremely high focus on providing outstanding customer service, you will be helping to support our employees nationally – working in a small but dedicated internal IT team.

Applicants must hold Australian Citizenship, Permanent Residency (PR), or other permanent work rights – DWS are unable to sponsor or support visas

Start: ASAP / Immediately
Location: Melbourne CBD
Style: Hybrid; approx. 2-3 days a week in the CBD office work from home (WFH)
Type: Full time, permanent
Salary: up to $80K package (including super), depending on experience

Duties will include:

  • Resolving level 1 issues
  • Manage and administer Active Directory (AD) and Microsoft Entra ID [formerly Azure Active Directory]
  • Supporting Microsoft environment, addressing general technical needs and challenges
  • IT hardware (staff laptops) and software installations
  • Managing the new starter and leaver IT processes
  • Organising and coordinating building security access
  • Escalating to second line support (L2) as required
  • Other tasks as allocated by Head of IT or Executive team
Ideal Applicant:
  • Degree in IT or equivalent professional experience
  • Approximately 2 years of 1st line IT Helpdesk experience
  • Some L2 exposure would be great, but is not required
  • Knowledge of various Windows desktop and server platforms, Microsoft 365 Enterprise, Active Directory / Microsoft Entra ID, Teams (including teams calling)
  • Preferably experience with Microsoft SharePoint, Azure, Intune and Networking (Firewall, Routers, switches VPN technologies)
  • Excellent communication skills; written and verbal
  • A very customer service focused 'Can Do' attitude
  • The ability to work independently and take initiative in a fast-paced environment
  • A genuine passion for IT
Working at DWS offers you:
  • Ongoing professional and career development
  • Paid learning and certifications
  • An active social club that host regular, subsidised events
  • Generous health & wellbeing allowance
  • Corporate discounts on a range of services and products, including health insurance, gym memberships, Apple products and much more
About Us:

Ready for a new challenge? Click APPLY now

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.

No agencies please – our in-house talent acquisition team have this covered.

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