Helpdesk Support Specialist

13 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

Are you seeking a new challenge where your skills and experience are highly valuable?

This role may be ideal for you.

At our organization, we value our employees and strive to provide exceptional services to our clients.

We're looking for individuals who love delivering outstanding customer experiences to join our Helpdesk Team.

You will develop product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume environment.

Our team is dedicated to improving customer experience and driving internal efficiencies.

Our success stories show that people who started on the HelpDesk have progressed through the business.

We serve over 61,000 practitioners worldwide and employ over 800 people globally.

Our team takes pride in our company culture and is committed to helping our clients succeed.

The ideal candidate will provide excellent customer service while resolving queries accurately and efficiently.

Key responsibilities include answering client software and hardware queries, managing a high volume of calls, and capturing notes using standard templates.

Requirements include strong communication skills, time management, and technical knowledge of MS Office and relevant software.

Candidates should have qualifications in accounting or law, a proven record of providing excellent customer service, and experience in a help desk or call centre environment.

We offer a range of benefits including a friendly culture, gym membership, and generous parental leave benefits.

At our organization, we promote equal opportunity and diversity, and welcome applications from all qualified candidates.

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