Support Services Administration Officer

1 month ago


Brisbane, Queensland, Australia ATSICHS Brisbane Full time

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au

About the Role

The Administration Officer, Support Services, shall support the operational efficiency of ATSICHS Brisbane's Support Services programs, ensuring culturally safe and effective administration, intake, triage and coordination of services.

Duties

  • Facilitate intake processes for NDIS and Community Supports Disability/Aged Care programs.
  • Provide accurate information and referrals for potential participants.
  • Coordinate client risk assessments and support plan development.
  • Ensure compliance with all relevant regulations and guidelines.
  • Complete all required administrative tasks, including data entry and document management.
  • Update participant records in relevant systems.
  • Assist with compliance documentation.
  • Support the preparation of reports.
  • Serve as the point of contact for participants, families, and stakeholders.
  • Respond to inquiries and provide information.
  • Ensure ongoing communication with internal teams.
  • Escalate complex issues to management.
  • Ensure all records comply with NDIS / CHSP Practice Standards and ATSICHS Brisbane policies.
  • Assist with conducting regular audits of Support the completion of risk assessments.
  • Assist with the maintenance of accurate participant records.
  • Collect and analyse data related to intakes and referrals.
  • Assist with the preparation of monthly reports on service delivery metrics.
  • Track service availability and waitlists.
  • Identify opportunities to enhance intake processes and administrative efficiency.
  • Participate in training and development activities.
  • Contribute to policy updates and procedural improvements.
  • Provide feedback on service enhancements.

Culture

Enjoy working in an organisation that makes a difference in the community.

Benefits

  • Annual salary of $62,297 per annum plus 11.5% superannuation.
  • Access to Salary packaging.
  • Contribute to the bettering of indigenous health.
  • Great career development opportunity.

Requirements

  • Proven experience and knowledge in client intake and customer service roles.
  • Experience working with Aboriginal and Torres Strait Islander individuals.
  • Lived experience within the Aboriginal or Torres Strait Islander community.
  • Strong organisational skills and ability to work independently and/or as part of a team.
  • Intermediate level of proficiency in Microsoft Suite Applications.
  • Effective interpersonal skills including a high standard of customer service skills and a professional phone manner.
  • Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander People.
  • National Police Certificate, (or ability to obtain).
  • Evidence of Work Rights.
  • Current drivers' license.
  • Working with Children's Card (Blue Card) or be eligible to apply.
  • NDIS Worker Screening Card (Yellow Card) or eligible to apply.

How to Apply

Applications will be assessed with interviews being conducted as they are received.



  • Brisbane, Queensland, Australia St Vincent's Care Services Full time

    About the Opportunity:We are seeking a skilled and compassionate Receptionist to join our team at St Vincent's Care Mitchelton. As a Receptionist, you will be part of a dedicated team that provides a welcoming and professional environment for our residents.Key Responsibilities:Provide exceptional customer service to residents, families, and visitorsManage...


  • Brisbane, Queensland, Australia Brisbane City Council Full time

    The Brisbane City Council is a dynamic and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe.We are seeking a highly motivated and organized Administrative Support Officer to provide exceptional customer service and administrative support to the Walter Taylor Ward Office.This role involves...


  • Brisbane, Queensland, Australia St Vincent's Health Australia Full time

    St Vincent's Health Australia is seeking an experienced Administrative Support Officer to join our team. This role provides an opportunity to work in a dynamic and supportive environment, with a focus on delivering high-quality administrative services.Salary and BenefitsThe estimated annual salary for this position is approximately $65,000 - $80,000,...


  • Brisbane, Queensland, Australia Civil Services GROUP Full time

    Job SummaryWe are seeking an experienced Administrative Support Specialist to provide effective administration for project teams in our Brisbane and wider QLD region office.Key ResponsibilitiesProvide administrative support to project teams, including data entry, document management, and correspondence.Assist with the coordination of project meetings,...


  • South Brisbane, Queensland, Australia Queensland Government Full time

    Job OverviewAn exciting opportunity exists within Victim Assist Queensland as an Administrative Support Officer in South Brisbane.About the RoleThe successful candidate will work to provide administrative support to Victim Assist's financial assistance assessment teams, ensuring seamless delivery of services to clients.Provide administrative support to...


  • Brisbane, Queensland, Australia Pure Consultancy Full time

    Job Description:A career opportunity has arisen for an experienced Administration Support Officer to join our team at Pure Consultancy.About the Role:This is a full-time position with standard working hours of 8:30am to 5:00pm, Monday to Friday.Key Responsibilities:Provide administrative support to a team of accountantsClient database managementReception...


  • Brisbane, Queensland, Australia St Vincent's Health Australia Full time

    At St Vincent's Health Australia, we are seeking a highly skilled Administrative Support Officer to join our team.The successful applicant will be responsible for providing administrative support to our staff and ensuring the smooth operation of our office.We are offering a salary of $60,000 - $70,000 per annum, depending on experience.In this role, you...


  • Brisbane, Queensland, Australia Gough Recruitment AU Full time

    A dynamic and forward-thinking Real Estate agency in Sandgate is seeking a highly organized and customer-focused Receptionist to join their team. About the Role Provide exceptional administrative support, including answering incoming calls, emails, and greeting clients with a warm and welcoming demeanor. Maintain the office presentation by ensuring all...


  • Brisbane, Queensland, Australia Benevolent Society Full time

    About the RoleWe are seeking a highly skilled Administration Officer to join our team. This is a unique opportunity to work in a dynamic and supportive environment, contributing to the success of our organization.Job DescriptionThe successful candidate will be responsible for providing administrative support to our staff and visitors, ensuring seamless...


  • Brisbane, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    About Us:Southern Cross Support Services (SCSS) / Children, Youth & Family Services (CYF) is dedicated to providing exceptional support and services to children, youth, and families across Queensland.We foster a safe, nurturing, and empowering environment for all individuals in our care, promoting positive outcomes for young people and their families.Job...


  • Brisbane, Queensland, Australia Michael Page Full time

    About the RoleWe are seeking an experienced Administrative Assistant to provide exceptional support to our clients in various office settings. As a key member of our team, you will be responsible for ensuring seamless office operations, managing schedules, and handling correspondence.Job ResponsibilitiesProvide administrative support to ensure efficient...


  • Brisbane, Queensland, Australia Troocoo Full time

    Join Troocoo in Caboolture and take on a challenging role as an Administrative Support Officer for Data Management. This is an ongoing full-time opportunity commencing November 25th.About the RoleThis Administration Support Officer position requires managing customer profiles, ensuring data accuracy, and handling sensitive information securely. You will work...


  • Brisbane, Queensland, Australia CDMGURU Full time

    This is a full-time Administrator/Client Services Officer opportunity in our thriving Business Services division. The successful candidate will support Partners, Managers, and team members in delivering exceptional client services.About the RoleSupport the Business Advisory and Tax division Partners, Managers, and team membersLiaise with clients and collate...


  • Brisbane, Queensland, Australia Woodforde Group Full time

    About the RoleThis is an exciting opportunity to join a dynamic team as a Support Officer for Corporate Services at Woodforde Group. We are partnering exclusively with Queensland Competition Authority (QCA) to seek a new Administration & Facilities Support Officer to contribute to their success.Job OverviewWe are seeking a highly skilled and motivated...


  • Brisbane, Queensland, Australia Troocoo Full time

    About the Role">This is a fantastic opportunity to join our team at Troocoo as an Administrative Support Officer for Tribunal Operations. You will be responsible for providing high-quality administrative support to our tribunal operations team, ensuring the smooth delivery of services.


  • Brisbane, Queensland, Australia Suncorp Group Full time

    We are seeking an experienced and skilled Senior Administrative Support Officer to provide high-level support to our Executive Managers based in Brisbane.This role will involve coordinating and managing all administrative functions, including email monitoring and prioritization, travel and accommodation arrangements, meeting schedules, and telephone...

  • Legal Support Officer

    4 weeks ago


    Brisbane, Queensland, Australia Ignite Recruitment Full time

    Ignite Recruitment is seeking a skilled Legal Support Officer to join a Federal Government contract in Brisbane CBD. As a key member of our team, you will be responsible for providing administrative support, responding to enquiries, and drafting subpoenas.Key Responsibilities:Administration of case files, filing, data entry, and other general administrative...


  • Brisbane, Queensland, Australia Brisbane City Council Full time

    Job OverviewBrisbane City Council, Australia's largest local government, seeks a skilled professional to fill the role of Senior Administration Officer in its Organisational Services branch. This permanent full-time position offers a competitive salary range of $82,995.00 - $89,095.00.About UsWe are dedicated to ensuring Brisbane becomes an even better city...


  • Brisbane, Queensland, Australia Hudson Australia Full time

    This role offers a competitive salary, with an estimated hourly rate of $46.27 plus superannuation, based on a 38-hour workweek.Located in Brisbane, this Hearing Support/Administration Officer position is ideal for individuals seeking a challenging and rewarding career in administration and hearing support.We are committed to delivering 'Justice for all'...


  • Brisbane, Queensland, Australia Regis Aged Care Full time

    About Regis Aged CareWe are seeking a Part-time Receptionist to join our team at Regis Redlynch, located in the heart of Cairns. This role is perfect for someone who is outgoing, friendly, and has excellent communication skills.Job Description:This role requires someone with an excellent phone manner, IT skills, particularly Microsoft Word and Excel. The...