Youth Support Services Manager

19 hours ago

Brisbane, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

About Us:

Southern Cross Support Services (SCSS) / Children, Youth & Family Services (CYF) is dedicated to providing exceptional support and services to children, youth, and families across Queensland.

We foster a safe, nurturing, and empowering environment for all individuals in our care, promoting positive outcomes for young people and their families.

Job Summary:

Seeking an experienced Case Manager with strong people management skills to join our team. This role involves direct support and case management for young people, as well as overseeing and guiding a team of residential care workers.

Key Responsibilities:

  • Provide leadership to a team of residential care workers, conducting regular supervisions and fostering a supportive team environment.
  • Develop, manage & review individualised plans for young people, addressing their specific needs and goals.
  • Collaborate with other departments, stakeholders, government agencies and community partners to ensure a cohesive approach to youth support.
  • Undertake necessary mandatory reporting and administrative tasks to ensure compliance with organisational policies and regulatory requirements.
  • Attend and participate in regular supervision, team meetings, stakeholder meetings, and inter-agency meetings.
  • Provide direct care support by completing shifts as needed, ensuring continuity of care and support for the young people.

Qualifications and Skills:

  • Certificate IV, Diploma or Bachelor in Child, Youth & Family Intervention or a related field such as Social Work, Psychology, Education etc.
  • Proven experience in youth services management, including program oversight and staff supervision.
  • Thorough understanding of Child Protection principles and experience working with government and non-government agencies.
  • Strong leadership and decision-making skills with the ability to inspire and motivate a team, manage conflicts and complaints.
  • Excellent communication and interpersonal skills, building relationships and collaborating effectively with diverse stakeholders.

What We Offer:

  • A dynamic and supportive work environment committed to professional growth and development.
  • An estimated salary range of $85,000 - $105,000 per annum, depending on experience and qualifications.
  • The opportunity to make a meaningful impact on the lives of young people in our community.
  • Collaboration with a dedicated team passionate about youth services and making a difference.

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