Roadside Service Representative

5 days ago

Livingstone, Australia beBeeRepresentative Full time US$54,600 - US$73,000
Job Description:

The position of Roadside Service Representative is available for a skilled individual to represent AAA programs, facilitate performance across territories, and ensure overall member satisfaction with ERS issues.

This role involves traveling across the network to build relationships with contractors, discuss performance, provide advice, and help them fulfill AAA programs to enhance efficiency and increase member satisfaction.

The ideal candidate will be responsible for recruiting, selecting, and onboarding contractors, analyzing metrics, screening potential contractors, acting as a consultant, facilitating contracts, orienting new contractors, and coordinating training.

A key aspect of this position is enhancing contractor business performance through regular visits, monitoring KPIs, managing costs, developing improvement plans, adjusting territories, managing renewals, recognizing high performers, and discussing growth strategies.

An additional responsibility will be resolving member complaints and claims, conducting investigations, mediations, and arbitrations as needed.

Required Skills and Qualifications:
  • High School diploma or equivalent.
  • Valid State driver's license and good driving record.
  • 3-5 years in automotive or customer service roles.
  • Experience coaching and developing others.
  • Automotive repair technical training.
Benefits:

Excellent benefits including 401k match, medical, dental, vision, PTO, paid holidays, tuition reimbursement, etc.

What We Offer:

We prioritize member satisfaction, uphold integrity, and seek to create an inclusive environment that values diversity and high performance.

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