AAA Roadside Assistance Team Member

1 week ago

Livingstone, Australia beBeeField Full time $54,600 - $73,800

Job Title: AAA Emergency Roadside Field Representative

">The Auto Club Group is seeking a reliable and knowledgeable ERS Field Representative to represent the interest of members within the contractor network. This role is crucial in driving the adoption of AAA programs, facilitating performance across territories, and managing overall member satisfaction with ERS issues. As an ERS Field Rep, you will travel across the network, visiting contractors to build relationships, discuss performance, provide advice, and help contractors fulfill AAA programs to enhance efficiency and increase member satisfaction.">

Key Responsibilities:

  • Recruit, select, and onboard contractors by analyzing metrics, screening potential contractors, acting as a consultant, facilitating contracts, orienting new contractors, and coordinating training.
  • Enhance contractor business performance through regular visits, monitoring KPIs, managing costs, developing improvement plans, adjusting territories, managing renewals, recognizing high performers, and discussing growth strategies.
  • Resolve member complaints and claims by conducting investigations, mediations, and arbitrations as needed.
  • Complete administrative duties related to ERS assistance during emergencies, including documentation, researching best practices, promoting products, and coordinating meetings.

Supervisory Responsibilities: Responsible for up to 100 Independent Contract Facilities AAA service performance, recruitment, instruction, expense control, and contract termination.

">In this position, you will have the opportunity to develop your skills in leadership, communication, and problem-solving. You will work closely with contractors to improve their business performance and provide exceptional service to members.">

About Us:

We are committed to creating an inclusive environment that values diversity and high performance. We prioritize member satisfaction and uphold integrity in all our operations.

What We Offer:

  • Excellent benefits package including medical, dental, vision, PTO, paid holidays, tuition reimbursement, etc.
  • A competitive salary range based on experience.

Requirements:

  • High School diploma, GED, or technical certification.
  • Valid State driver's license and good driving record.
  • 3-5 years of experience in automotive or customer service roles.
  • Experience coaching and developing others.
  • Automotive repair technical training.

Preferred Qualifications:

  • Bachelor's degree in Business, Accounting, or related fields.
  • Additional automotive industry experience and training.

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