Emergency Roadside Field Specialist

3 days ago

Livingstone, Australia beBeeRoadside Full time $54,600 - $73,000

As an Emergency Roadside Field Specialist, you will play a vital role in driving the adoption of roadside assistance programs, facilitating performance across territories, and managing overall customer satisfaction with emergency response issues.

Key Responsibilities:
  1. Recruit, select, and onboard contractors by analyzing metrics, screening potential contractors, acting as a consultant, facilitating contracts, orienting new contractors, and coordinating training.
  2. Enhance contractor business performance through regular visits, monitoring key performance indicators, managing costs, developing improvement plans, adjusting territories, managing renewals, recognizing high performers, and discussing growth strategies.
  3. Resolve customer complaints and claims by conducting investigations, mediations, and arbitrations as needed.
  4. Complete administrative duties related to emergency roadside assistance during emergencies, including documentation, researching best practices, promoting products, and coordinating meetings.

Supervisory Responsibilities: Responsible for up to 100 Independent Contract Facilities roadside service performance, recruitment, instruction, expense control, and contract termination.

What We Offer:
  • Competitive benefits package including retirement plan match, medical, dental, vision, paid time off, paid holidays, tuition reimbursement, etc.

We're looking for candidates who possess the following qualifications:

  • Education: High School diploma, GED, or technical certification.
  • Valid State driver's license and good driving record.
  • Experience: 3-5 years in automotive or customer service roles.
  • Experience coaching and developing others.
  • Experience analyzing financial and operational data.
  • Automotive repair technical training.
  • Knowledge and Skills: Strong communication, conflict resolution, and negotiation skills.
  • Ability to develop strategies using financial data.
  • Proficiency in Microsoft Office and automotive maintenance knowledge.
Preferred Qualifications:
  • Bachelor's degree in Business, Accounting, or related fields preferred.
  • Additional automotive industry experience and training.

At our organization, we prioritize customer satisfaction, uphold integrity, and seek to create an inclusive environment that values diversity and high performance.

We are an equal opportunity employer committed to diversity and inclusion.

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