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Technical Help Specialist

3 weeks ago

Livingstone, Australia beBeeCustomer Full time $43,800 - $71,800
Customer Support Representative

This role entails serving as the primary contact point for clients, providing initial IT assistance and support. Key responsibilities include handling incoming requests via various channels, documenting interactions in designated software, assigning tasks to relevant teams, and communicating with clients and support staff regarding known issues or workarounds.

Main Responsibilities:
  • Effective verbal and written communication
  • Passionate about delivering exceptional customer service
  • Commitment to continuous learning
  • Able to work independently and collaboratively within a team environment
  • Strong analytical skills
  • Demonstrated ability to perform under pressure
Requirements:

The ideal candidate will possess excellent interpersonal skills, be proactive, and demonstrate a strong commitment to providing top-notch support services.

What We Offer:

We provide comprehensive training to ensure our representatives are well-equipped to excel in their roles.