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Business Development Field Specialist
3 weeks ago
Job Opportunity:
Field Service RepresentativeWe are seeking a highly skilled and motivated Field Service Representative to represent our interests within the contractor network. This role is critical in driving the adoption of our programs, facilitating performance across territories, and ensuring overall member satisfaction with field service issues.
The position requires extensive travel across the network, visiting contractors to build relationships, discuss performance, provide guidance, and help contractors fulfill our programs to enhance efficiency and increase member satisfaction. The ideal candidate will possess strong communication, conflict resolution, and negotiation skills.
Main Responsibilities:
- Recruit, select, and onboard contractors, including analyzing metrics, screening potential contractors, acting as a consultant, facilitating contracts, orienting new contractors, and coordinating training.
- Enhance contractor business performance through regular visits, monitoring key performance indicators, managing costs, developing improvement plans, adjusting territories, managing renewals, recognizing high performers, and discussing growth strategies.
- Resolve member complaints and claims, conducting investigations, mediations, and arbitrations as needed.
- Complete administrative duties related to field assistance during emergencies, including documentation, researching best practices, promoting products, and coordinating meetings.
Required Skills and Qualifications:
- High School diploma, GED, or technical certification.
- Valid State driver's license and good driving record.
- 3-5 years in automotive or customer service roles.
- Experience coaching and developing others.
- Experience analyzing financial and operational data.
- Automotive repair technical training.
Benefits:
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
- Recognition and rewards for outstanding performance.