Representative Position
3 hours ago
We are currently seeking an experienced Customer Service Representative to join our team. This role involves providing exceptional customer service and support to clients, ensuring their needs are met promptly and efficiently.
As a Customer Service Representative, you will be the primary point of contact for customers, responding to their queries and resolving any issues in a timely manner.
">- Respond to incoming requests via telephone, email and web chat
- Logging of all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
Previous experience in customer service is beneficial, however full training will be provided to ensure your success in this role.
Key Responsibilities- Provide exceptional customer service and support
- Respond to incoming requests and resolve customer queries
- Log and track customer requests in the appropriate software
- Assign calls to relevant support teams and action Back Office requests
- Communicate with customers and support teams regarding known problems and workarounds
- Keep customers informed of the progress of their requests
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Willingness to learn and develop new skills
- Ability to work independently and as part of a team
This role offers a fantastic opportunity to work with a dynamic team and contribute to the delivery of exceptional customer service.
Join Our TeamIf you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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