Guest Service Representative

2 days ago


Livingstone Shire, Australia Nothing Bundt Cakes Full time

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.

Core Values and Competencies:

  • Servant's Heart
    • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
    • Keeps the good of the team or guest ahead of personal interests or gain.
    • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
    • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
    • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
    • Projects warmth, enthusiasm, and optimism that attracts others.
    • Builds positive, productive relationships with all team members.
    • Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills, and Abilities:

  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family

Click here to learn more about Nothing Bundt Cakes.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

  • Sense of Family Culture
  • Flexible Schedule
  • Every time I work, I am excited to be there. My co-workers are amazing and are my friends. My Managers are great too and very reasonable. We all share great laughs. The customers are nice as well.
#J-18808-Ljbffr

  • Livingstone Shire, Australia beBeeService Full time $40,000 - $55,000

    Role Summary:This role is a vital part of our bakery team, responsible for creating an inviting atmosphere for guests and providing top-notch service to ensure their satisfaction.The ideal candidate will be enthusiastic, warm, and welcoming, with excellent interpersonal skills and a passion for delivering exceptional guest experiences.Key...


  • Livingstone, Australia beBeeRepresentative Full time $54,600 - $73,700

    About the Role:The Auto Club Group is seeking a highly skilled and knowledgeable professional to represent their interests within the contractor network.This role is critical in driving the adoption of AAA programs, facilitating performance across territories, and managing overall member satisfaction with ERS issues.The successful candidate will travel...

  • Guest Service Agent

    1 week ago


    Tweed Shire Council, Australia Minor International Full time $32 - $45 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...


  • Livingstone Shire, Australia beBeeBakery Full time

    Job Title: Bakery Operations ManagerWe are seeking an experienced Bakery Operations Manager to join our team. As a key member of our bakery operations, you will be responsible for overseeing the day-to-day activities of our bakery.Key Responsibilities:Prioritize guest satisfaction and model superior guest engagementPartner with the Bakery Manager in leading...


  • Livingstone, Australia The Auto Club Group Full time

    DescriptionERS Field Representative - The Auto Club GroupWhat you will do:The Auto Club Group is seeking reliable and knowledgeable prospective ERS Field Representative to represent the interest of the Club within the contractor network. This role is critical in driving the adoption of AAA programs, facilitating performance across territories, and managing...


  • Livingstone, Australia beBeeFieldRepresentative Full time $54,600 - $73,100

    Drive business growth as a trusted representative of AAA programs. Ensure high performance across territories and manage member satisfaction with emergency roadside issues.Key Responsibilities:Recruit, select, and onboard contractors by analyzing metrics, screening candidates, providing consulting services, facilitating contracts, orienting new contractors,...


  • Livingstone Shire, Australia beBeeProductivity Full time $60,000 - $100,000

    Job Title:Key Bakery Operations LeaderThe Key Bakery Operations Leader plays a pivotal role in driving sales and profitability, overseeing daily responsibilities and ensuring that all aspects of the bakery operation align with our standards.Key Responsibilities:Delivers exceptional guest experiences, sets superior engagement benchmarks and fosters a positive...

  • Bakery Team Lead

    3 days ago


    Livingstone Shire, Australia beBeeLeadership Full time $50,000 - $85,000

    The primary objective of this Bakery Manager role is to oversee the team and daily operations, encompassing all aspects of guest experience, cake production, brand presentation, work environment, profit management, and inventory control. The ultimate goal is to drive sales and profitability while ensuring high-quality cakes, a welcoming atmosphere, and...


  • Livingstone Shire, Australia beBeeBakery Full time

    Job Description:The primary goal of the Bakery Manager role is to direct the team and oversee day-to-day operations, encompassing all aspects of the guest experience, cake production, brand presentation, work environment, profit and loss management, and inventory control.This position focuses on driving sales and profitability while ensuring high-quality...


  • Livingstone Shire, Australia beBeeCleanliness Full time $44,000 - $51,000

    Job Title: Communal Facilities AttendantKey responsibilities will include:Ensure high hygiene standards in communal facilities.Assist with linen upkeep and replenish cleaning supplies.Participate in guest accommodation cleaning as required.Interact with guests professionally, addressing cleanliness-related enquiries.To be successful in this role you will...