Claims Support Specialist

2 days ago


Brisbane, Queensland, Australia Engineering Networks Full time
Customer Advisor Role Overview

The Customer Advisor will be responsible for managing a portfolio of compensation claims in a timely and accurate manner. The role involves providing exceptional customer service, employing strong problem-solving skills, and maintaining a positive attitude in challenging situations.

Key Responsibilities:
  • Manage a portfolio of compensation claims to ensure timely and accurate resolution.
  • Provide clear information and support to claimants, delivering exceptional customer service.
  • Navigate complex cases using strong problem-solving skills and deliver optimal outcomes.

Requirements and Qualifications:
  • Prior experience in a corporate customer service role with problem-solving and administration skills.
  • Excellent communication and customer service skills, with the ability to work effectively independently and as part of a team.
  • Strong problem-solving abilities, attention to detail, and high levels of resilience and adaptability in a fast-paced environment.
  • Previous experience in a claims advisory role is highly regarded.

What We Offer:
  • A competitive salary package, including a base salary of approximately $85,000 per annum, plus benefits and opportunities for professional growth and development.
  • A supportive and collaborative team environment, with opportunities for career advancement.
  • A convenient Brisbane location with easy access to public transport, offering a great work-life balance.

How to Apply: Please submit your resume and cover letter via SEEK. The interview process will include a video interview, MS Teams interview, client interview, psychometric testing, criminal history check, and VEVO checks.

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