Insurance Industry Operations Coordinator

1 month ago

Darwin, Northern Territory, Australia Gallagher Full time

Overview

We are seeking a skilled Insurance Industry Operations Coordinator to join our Darwin branch at Gallagher. As a global leader in Insurance broking, risk management and consulting, we have over 53,000 employees worldwide in more than 130 countries. Our presence is global with a local touch, and we take pride in being a socially responsible and ethical organization that lives by our Shared Values, The Gallagher Way. We've been recognized for our commitment to excellence, having been named one of Insurance Business Australia's Top Insurance Employers and Forbes Best Employer for Women. In this role, you will service and grow a client portfolio through assisting senior brokers. Your key responsibilities will include:
  • Coordinating and compiling new business quotes and renewals
  • Providing exceptional customer service with tight turnaround times to clients, brokers, underwriters, and other stakeholders
  • Assisting in overall account management and debtor management
  • Identifying opportunities to improve internal business processes and cost efficiencies and working with the Gallagher Service Centre to ensure accurate information preparation
  • Gathering relevant client information and identifying key issues to provide assistance to brokers
  • Ensuring 100% accuracy of documentation and policies for external and internal clients and procedures
  • Staying informed of industry trends by attending internal and external training sessions, industry seminars, etc.
  • Applying best business practices in all activities ethically, professionally, and with integrity
This is an excellent opportunity for someone with ideally 1-2 years' experience in a similar role, preferably with exposure to the Insurance or Financial Services industry, or alternatively, an interest in the insurance industry, along with:
  • A Tier 1 qualification (desirable) or willingness to complete it upon commencement, fully supported by the business
  • Strong organizational and time management skills, with the ability to prioritize and multi-task
  • Excellent verbal and written communication skills
  • Excellent administration skills, with a high attention to detail
  • A strong commitment to client service excellence
You'll enjoy great benefits and career development opportunities, including tuition assistance; career development and training to build a personalized career pathway; wellbeing offerings; employee assistance program; additional weeks' Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.

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