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Customer Experience Manager

2 months ago

Perth, Western Australia Frontline Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Frontline Recruitment. As a key member of our luxury retail team, you will be responsible for delivering exceptional customer experiences in a beautifully designed boutique setting.

As a Customer Experience Manager, you will be the face of our brand, providing personalized styling services, attention to detail, and a commitment to making every client feel valued. You will work closely with our international management team to ensure a seamless experience that combines elegance, expertise, and outstanding customer service.

Key Responsibilities
  • Lead and Develop: Inspire and train your team to deliver exceptional customer experiences from the moment clients step in.
  • Drive Sales: Utilize your consultative sales skills to recognize buying signals and secure sales, ensuring KPIs are met.
  • Customer-Centric: Serve as a trusted advisor, guiding clients through key decisions, often for major events, by understanding their needs and providing tailored solutions.
  • Global Collaboration: Engage with an international management team and receive hands-on training overseas in a flagship showroom to truly immerse yourself in the brand.
What We're Looking For
  • Consultative Sales Expertise: You thrive in intimate, high-end sales environments, confidently guiding clients towards their ideal styling decisions.
  • Fashion Knowledge: Your passion for fashion and styling shines through as you help clients make unforgettable impressions.
  • Sales Leadership: Proven experience in leading a team to success, achieving sales goals, and promoting a collaborative, high-performance environment.
  • Excellent Communication: You're approachable, professional, and able to make a lasting first impression.
What's in It for You
  • Work/Life Balance: Enjoy full-time hours with a flexible roster, including one weekend day off per week.
  • Professional Growth: Ongoing training and development opportunities to enhance your career in luxury retail.
  • Stunning Workplace: A beautifully designed, professional boutique where you can make a name for yourself in the high-end market.