Technical Solutions Expert for Telecommunications

4 days ago

Sydney, New South Wales, Australia beBeeExpert Full time $130,000 - $165,000
About the Role

We are seeking a highly skilled and experienced Solution Consultant to join our team in Australia. As a key member of our Sales team, you will be responsible for driving customer success by delivering innovative solutions that address complex business challenges.

The ideal candidate will have deep domain expertise in the telecommunications industry, including familiarity with OSS/BSS systems, network operations, and customer experience challenges relevant to Australia and New Zealand providers. They will also possess 7+ years of pre-sales solution consulting experience with a focus on Customer Experience (CX), ideally supporting Tier-1 or Tier-2 telco accounts.

Key Responsibilities
  • Conduct in-depth discovery workshops with telecommunications providers to understand industry-specific needs and recommend the right ServiceNow solutions.
  • Deliver compelling demonstrations that showcase how ServiceNow's Customer & Industry Workflows accelerate telco transformation.
  • Build trusted relationships with ANZ Telco customers and ecosystem partners to foster long-term collaboration and account growth.
  • Guide strategic initiatives such as customer journey mapping, zero-touch service operations, and AI-driven experience improvement.
Requirements
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Deep domain expertise in the telecommunications industry.
  • 7+ years of pre-sales solution consulting experience with a focus on Customer Experience (CX).
  • Proven proficiency with the ServiceNow platform, particularly Customer & Industry Workflows.
  • Strong technical expertise in cloud software solutions and integrations with common telco platforms.
Benefits
  • Career growth opportunities with training, certifications, and career advancement.
  • Impactful work that directly contributes to our company's success and helps clients achieve their goals.
  • Competitive compensation, bonus structure, and comprehensive benefits package.
  • A collaborative culture that values innovation and teamwork.
  • Autonomy and challenge to solve complex problems and make strategic decisions.

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