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Customer Service Officer

2 months ago

Brisbane, Queensland, Australia Hearing Australia Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Officer to join our team at Hearing Australia. As a key member of our team, you will play a vital role in supporting and empowering clients of all backgrounds.

Key Responsibilities
  • Greet clients and attend to all counter and telephone enquiries
  • Cover reception and undertake general administration duties, including booking client appointments, processing claims, data entry, and monthly reports
  • Liaise extensively with clients, including children and adults with complex needs, as well as clients from multicultural and Aboriginal and Torres Strait Islander backgrounds
  • Perform minor hearing aid repairs and troubleshooting
  • Assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids
What We're Looking For
  • Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
  • Intermediate/advanced level computer literacy and some exposure or working knowledge of iPad applications
  • A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
Why Join Us?

At Hearing Australia, we are passionate about delivering the best hearing solutions for anyone, anytime, anywhere. Our team is dedicated to supporting and empowering clients of all backgrounds, and we are committed to building an organisation where everyone can thrive.

We offer a range of benefits, including additional rostered days off, an attractive hourly rate, and flexible work arrangement opportunities. We are an Equal Opportunity Employer and welcome applications from Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual.