Technical ICT Process Specialist
1 week ago
The Service Transition Manager is a technical ICT role responsible for managing Change and Release Management processes, ensuring knowledge is effectively transitioned into operations. This includes developing, maintaining, and improving processes within the IT function.
Main Responsibilities- Develop, maintain, and improve Change Management, Release Management, and Configuration Management processes to ensure seamless transitions.
- Collaborate closely with stakeholders and the wider organization to ensure delivery of services meets business partners', customers', and users' legitimate needs.
- Resolve issues and identify opportunities to deliver joint initiatives to improve quality of services, processes, or technology, while controlling costs and delivery timescales.
- Hold an IT Service Management certification such as ITIL Intermediate or above, with ITIL Foundation Certification and ServiceNow essential skills.
- Demonstrate strong stakeholder management and communication skills, with ability to communicate and liaise with stakeholders at all levels.
- Possess proven ability to work at management level across dynamic and complex organizations.
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Sydney, New South Wales, Australia beBeeTransition Full time $156,277Job Opportunity:The Service Transition Manager is a technical ICT professional responsible for facilitating the Change and Release Management processes, ensuring seamless knowledge transition into operations.This role develops, maintains, and improves Change Management, Release Management, and Configuration Management within the IT function, with an emphasis...
