ICT Technical Support Specialist
2 days ago
We are seeking a highly skilled ICT customer support specialist to fill this key role. In this position, you will be responsible for identifying and resolving technical issues related to hardware, software, and network systems.
Key Responsibilities:
- Troubleshoot and diagnose complex technical issues in a timely and efficient manner.
- Provide exceptional customer service and support via various communication channels.
- Maintain accurate records of customer interactions and resolutions.
- Collaborate with internal teams to ensure seamless issue resolution.
Requirements:
- Bachelor's degree in Information Technology or a related field.
- Proven experience in a technical customer support role.
- Strong communication and interpersonal skills.
- Ability to work well in a team environment.
- Solid understanding of various software, hardware, and networking systems.
- Excellent problem-solving and analytical skills.
Our ideal candidate is a detail-oriented professional with excellent technical skills and a passion for delivering exceptional customer experiences. If you have a strong desire to learn and grow with our organization, we encourage you to apply for this exciting opportunity.
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