Front Office Representative

2 days ago

Melbourne, Victoria, Australia beBeeCustomeroriented Full time $60,000 - $75,000
Front Office Opportunity

We are seeking a highly motivated and customer-focused Front Office Receptionist to join our team. The successful candidate will be the welcoming face of our park, providing exceptional service to our guests.

The role involves processing guest check-ins and outs, accurately using the park booking system to make reservations and manage accounts. You will also coordinate with the Housekeeping team to track readiness of accommodation, supply guests with information regarding property and local areas of interest, and complete day-to-day office administration tasks.

  • Key responsibilities include:
  • Providing a high standard of customer service
  • Processing guest check-ins and outs
  • Accurately using the park booking system to make reservations and manage accounts
  • Coordinate with the Housekeeping team to track readiness of accommodation
  • Supply guests with information regarding property and local areas of interest
  • Completing day-to-day office administration tasks
Requirements

To be successful in this role, you will need:

  • Previous front office experience within the hospitality industry
  • Passionate about delivering exceptional guest experiences
  • Proficient computer skills, including knowledge of RMS systems
  • Excellent communication and interpersonal skills
  • Ability to handle cash transactions accurately
  • Strong organizational skills and attention to detail
  • Enthusiastic and positive attitude
  • Flexibility to work weekends, public holidays, and evenings as needed
  • Current driver's license essential
Benefits

As a valued member of our team, you will enjoy:

  • Discounted accommodation at over 300 G'day Group holiday parks nationally
  • Discounts with our G'day Rewards Partners
  • Service recognition awards
  • Access to Employee Assistance Program
  • Internal promotions and opportunities
What's Next

If you are an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry, we encourage you to apply. Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

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